Merritt, Webb, Wilson & Caruso, PLLC

I wanted to take some time to repost my original review after the response from the owner. Who clearly missed the mark. No one is relying on AI for legal advice. The idea of it was that your law firm didn't provide anything better than I would have got from using AI. The second part is arguing saementaics because your employee didn't want to call back is a weird argument. Asking for a call back isn't some major thing and ensures your lawyers are available instead of me having to wait..... Original review If you're wondering if any of the other reviews are true, believe them. I was reluctant to post, presuming that mine was an isolated incident. LegalShield should find a new partner, these individuals have to be the most condescending individuals that I have ever met. I spoke to two dif

My meritt webb review seems to have disappeared. I will not take the time to repost.. Rather, i'll keep it simple. The short course: over the years and to the Best my knowledge, few of the in-house attorneys ever researched any of the questions I posed. Other, outside attorneys to whom they referred me, rarely returned calls. Those attorneys often were generally reviewed as average or below by their clients. As to their reply..... I called several times to ask for another attorney when the last one to whom they referred me did not return mycalls. No choice of counsel was given to me. Also, their attorneys provided general legal opinions, but other than on one or two occasions, i saw no evidence that they actually researched the questions I posed.

Today, Wednesday, November 12, 2025, at approximately, 9:30 am, we talked with Attorney Waller, we asked for corrections and additions. He was reluctant to assist, condescending, and we were disappointed with his non follow through on our previous request, as well. We talked with him for the second time (on November 12, 2025) to prepare our Power of Attorney, (POA) paperwork and to identify our address, indentify our trust, and to identify myself as a trustee of the actual trust on the power of attorney. He took the information, read the corrections and additions, back to us and told us that he sent it to us via email & physical mail. Moreover,, as of 6 am, Thursday, November 13, 2026, we have not received the corrections in our email inbox and approximately two weeks ago the same aforem

UPDATE: On today, November 13, 2025, we called for the seventh time in regards to our POA. Today, we talked with a Customer Service Representative (CSR) while both my partner and I was on the phone; with my partner was speaking. The CSR admitted they made a mistake and apparently assumed that my partner was talking without me. For the 7th, time, we talked with Attorney Justin. He was dismissive, rude, and hung up the phone in our faces. For the 8th time we, talked with a supervising attorney, Girabeux and he called back and for the 9th time. For the 10th time, we talked with Sara and for a 11th time a team lead (Sherry) who misgendered my partner more than five times throughout the call after calmly redirecting her. The document still remains incorrect. This is the 11th time we have called

I’m not sure why this provider is ranked so low. I do and I have left bad reviews before. However, for my two cases, both people at this firm were very helpful, pleasant and professional. Regarding my landlord/tenant issue, the one attorney offered to write a demand letter.