Mountain Abstract

*Beware of this office* I’ve never had such a disorganized closing on a property before this experience- and I’ve had a few to compare this to. No one takes responsibility for the poor communication. My agent was never given a response of a closing time to be present at the office to represent me, which snowballed into the buyer having keys to my property FOUR DAYS before I received a wire transfer. They changed their story about the wire transfer being submitted & was never able to provide tracking information; it was done, then it wasn’t done, & then they were going to do it. Excuses - “I was out of the office”, “I am not your closer”, and “the attorney isn’t in the office today”. Who was the person doing the closing paperwork? That info wasn’t provided to me either. Ansley & Attorney Jo

They changed their story several times on when the money would be wired. It took 4 days to get my money wired after settlement and it only happened that fast due to me constantly calling and asking them to due their job. Becareful on who you use. My opinion, is there are many better companies to use and this one is the last one you would want to use. I've sold several properties and never ran into this issue on a wire, until I used this company.

BUYER beware, if I could give 0 stars I would. This company does not do things correctly the 1st time and has resulted in many headaches for me. Settlement on house was 12/7/20 they decided they didn't want to pay off my mortgage in the manner my mortgage company required which resulted in my being charged an additional mortgage payment taken out of my bank account and additional interest as they did not pay it off on time. When I spoke with them on this they were VERY rude to me and acted like it was my fault my mortgage company wanted payment via wired funds or certified check rather than their "business check" check (which after all of this chaos w/ them totally understand why my mortgage company wouldn't feel comfortable with a business check). Today 4 months after my settlement I got

Mountain Abstract made a critical error when I closed on my house with them. Turns out that the seller never paid the county taxes but Mountain Abstract never verified and had me pay my portion of the taxes to the seller. So not only was I out that money but was responsible for the full year tax. When I asked Mountain Abstract for the tax verification they obtained, I was told that their record keeper has the "worst record keeping habits" and it would be difficult to locate. It took numerous phone calls and emails to settle the issue. I had to send them my tax bill four separate times because they kept losing it. Mountain Abstract ended up eating the cost and paying the tax just days before I would have become delinquent on the tax. AVOID THIS TITLE COMPANY AT ALL COSTS. Unprofessional, u

Very difficult to get a hold of , I the seller and also the buyer repeatedly tried to contact John , we both left messages, not one return phone call and after a week of no return phone calls , decided to go with a different Abstract Co. who was on the ball and we closed in a little over a week. Literally "Two thumbs down" ! Horrible way to do business!