Robertson, Anschutz, Schneid, Crane & Partners, PLLC

I believe the young lady who answers the phone name is Lane, please forgive me for not being clear on that, however, whomever she is, she's VERY nasty and unprofessional. When people are facing difficulties the LAST thing they need is someone with a VERY funky attitude. We know it's about business at the end of the day, but at the BEGINNING of the day it costs nothing to be kind in tone and verbiage. She didn't bother explaining anything to me, just short dry, and her attitude jumped through the phone. ZERO STARS. I'm not impressed at all and if this is the overall attitude of the firm, shame on all of you. I wanted to pay what I owed today, whatever the number was, I had to drag the information out of her and she had the nerve to be a jerk about it. Boooooooooooooo, I hope I don't ever ha

I called @4:30pm on 1/15/2026 please review the call. Spoke to Leann. Simple question about payment methods & how long a payment takes to process. Unfortunately, the representative I spoke with was very unhelpful, unprofessional, and uneducated. Instead of answering or explaining, she repeatedly said she didn’t know how long the Federal Reserve would take & raised her voice rather than offering clarification. I was only trying to confirm whether the timeline would be hours, days, or weeks, since I have a limited timeframe. If she didn’t know/not trained for this type of question, a polite response of “I’m not trained on payment processing timelines” would have been enough. I’ve spoken with other staff members who were helpful, but this interaction was disappointing.

Never worked with them, but I called to ask a question. Receptionist was rude and wouldn’t let me get a word in, instead cutting me off and pushing me off the phone. Perhaps if she had heard what I had to ask, she would be able to offer me a solution. Anyway…

I am being stalked by a government official who is getting into databases and coordinating attacks with mailings. Lookup USPS Police and what they are doing. Very careful attention to the generating, delivery, who is paying for this firms postage. I have two mortgages /properties. I have been in bankruptcy since Dec 16, the delays are due to the harassment in refusing to stop bombarding collections and refusing to acknowledge a stay. The harassment from this official includes constant theft of documents and cyber stalking on all devices. They have contradicting information that they are aware of the bk but the latest on their ignoring a stay is they have no knowledge of it although they are getting my notices. So many tricks with the mail that it is a flippiin crime. THE ENTITY THEY ARE C

I try to get some information and provide information, but they have a receptionist that have a bad behavior, liar and like to provoke people to get mad. I also asked to speak with a supervisor or someone who speaks Spanish, because I thought that maybe she didn’t understood what I was talking about, but she call herself as a supervisor. They have the worst customer service ever.